covid

COVID-19 UPDATES Please click the links below for the latest new business procedures, product and rate updates, and underwriting guidelines.

AIG/AMERICAN GENERAL

RESOURCES to help you navigate the changes and challenges that can come from working remotely

UNDERWRITING UPDATES (May 12, 2021)

UNDERWRITING UPDATES (January 11, 2021)

UNDERWRITING UPDATES (September 28)

UNDERWRITING UPDATES (April 8th)

UNDERWRITING UPDATES (March 27)

Annuity – Inforce and Death Claim PROCESSING CHANGES

Annuity – EMAIL PROCESS (accepting of documents with photo signatures)

AMERICAN NATIONAL

Global Atlantic

JOHN HANCOCK

LEGAL & GENERAL

New rates for Banner and William Penn OPTerm 10, 15, 20, 25 and 30 effective April 2, 2020. No changes to OPTerm 35 and 40. About 10% of pricing cells across all ages will see an increase. Rate percentage increases are minimal, with most well under 1%. Check out updated TERM WEBPAGE.

VIEW POSTPONEMENT GUIDELINES (April 1)

VIEW EXAM AND APS SUBSTITUTION PARAMETERS (April 8)

VIEW UPDATED UNDERWRITING CHANGES (October 1)

LINCOLN NATIONAL

TEMPORARY UNDERWRITING AND PROCEDURAL CHANGES (April 13)

Work from home: UPDATES on life operations, underwriting, policy delivery, vendors and partners – and to see what electric capabilities they already have in place; like electronic applications, pending case tools and more.

The transition to employees working from home will temporarily SUSPEND POLICY PRINTS for all life insurance products including MoneyGuard.

UPDATED FOREIGN TRAVEL GUIDELINES

MUTUAL OF OMAHA (LTC)

LTC UNDERWRITING AND NEW BUSINESS: LTC Underwriting and New Business have received several inquiries for processing alternatives in light of the current situation.

CUSTOMER SERVICE UPDATES: Information regarding grace period extensions, processing claims that are in an extended grace period, coverage during a pandemic, changes to duplicate policy request processing, and self-service resources available to you and your customers.

NORTH AMERICAN

OHIO NATIONAL

ONEAMERICA

Pacific Life

PROTECTIVE LIFE

Prudential

SBLI

Securian Financial

Symetra

Transamerica

UNITED OF OMAHA (LIFE)

IMPORTANT UNDERWRITING UPDATES (April 15)

ACCELERATED UNDERWRITING UPDATE (April 15)

CUSTOMER SERVICE UPDATES: Information regarding grace period extensions, processing claims that are in an extended grace period, coverage during a pandemic, changes to duplicate policy request processing, and self-service resources available to you and your customers.

LIFE POLICY OUTPUT PROCEDURES: Beginning April 1, 2020, all life insurance policies with or without delivery requirements will be mailed directly to the policyholder.

ANNUITY NEW BUSINESS: Our annuity teams are providing information regarding signing applications electronically, submitting requirements via fax and email, and keeping up with our annuity rate changes.

CONNECT