COVID-19 UPDATES Please click the links below for the latest new business procedures, product and rate updates, and underwriting guidelines.
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RESOURCES to help you navigate the changes and challenges that can come from working remotely
UNDERWRITING UPDATES (May 12, 2021)
UNDERWRITING UPDATES (January 11, 2021)
UNDERWRITING UPDATES (September 28)
UNDERWRITING UPDATES (April 8th)
UNDERWRITING UPDATES (March 27)
Annuity – Inforce and Death Claim PROCESSING CHANGES
Annuity – EMAIL PROCESS (accepting of documents with photo signatures)
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COVID-19 FAQ that will frequently be updated with the most up to date information on underwriting and business operations.
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COVID-19 UPDATES on new business processing, underwriting vendors, policy delivery, in-force operations, grace periods and claims.
INFORMATION ON DEMAND (FAQ’s and reference to recent communications).
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New rates for Banner and William Penn OPTerm 10, 15, 20, 25 and 30 effective April 2, 2020. No changes to OPTerm 35 and 40. About 10% of pricing cells across all ages will see an increase. Rate percentage increases are minimal, with most well under 1%. Check out updated TERM WEBPAGE.
VIEW POSTPONEMENT GUIDELINES (April 1)
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TEMPORARY UNDERWRITING AND PROCEDURAL CHANGES (April 13)
Work from home: UPDATES on life operations, underwriting, policy delivery, vendors and partners – and to see what electric capabilities they already have in place; like electronic applications, pending case tools and more.
The transition to employees working from home will temporarily SUSPEND POLICY PRINTS for all life insurance products including MoneyGuard.
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LTC UNDERWRITING AND NEW BUSINESS: LTC Underwriting and New Business have received several inquiries for processing alternatives in light of the current situation.
CUSTOMER SERVICE UPDATES: Information regarding grace period extensions, processing claims that are in an extended grace period, coverage during a pandemic, changes to duplicate policy request processing, and self-service resources available to you and your customers.
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FLEXIBILITY AND RESOURCES for submitted business, electronic copy of policies, underwriting vendors, paramedical exam processes, lab processing, medical records providers and temporary insurance agreements.
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Information regarding business continuity, annuity business submissions, life & annuity policy delivery requirements can be found on our RESOURCE CENTER page.
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UPDATES on Underwriting Operations, COVID-19 coverage, vendor information and ePolicy delivery.
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Important Changes: Symetra UL-G (April 20)
Temporary Underwriting Changes (April 15)
Accelerated Underwriting Guidelines (April 13)
Adobe Sign Launches (April 8)
Underwriting Information (March 24)
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IMPORTANT UNDERWRITING UPDATES (April 15)
ACCELERATED UNDERWRITING UPDATE (April 15)
CUSTOMER SERVICE UPDATES: Information regarding grace period extensions, processing claims that are in an extended grace period, coverage during a pandemic, changes to duplicate policy request processing, and self-service resources available to you and your customers.
LIFE POLICY OUTPUT PROCEDURES: Beginning April 1, 2020, all life insurance policies with or without delivery requirements will be mailed directly to the policyholder.
ANNUITY NEW BUSINESS: Our annuity teams are providing information regarding signing applications electronically, submitting requirements via fax and email, and keeping up with our annuity rate changes.