North American: Fraud Alert

Critical security information from North American to protect you and your business:

It has come to our attention that our agents have received phone calls from identity thieves claiming to be with a department within our company. This is an increasing concern in our industry today and impacts agents with other companies as well. We want you to be aware so you can protect yourself and your business. While we’ve had no data breaches as a result of these phone calls, it’s important to remind you of the potential risks and how to mitigate them.
Social engineering is on the rise. These attempts to gain personal information include using disguised phone numbers, and even creating the appearance of the call coming from a business you know and do business with. The identity thieves claim to be with a department within the company and in each case, the caller specifically seeks sensitive information or request access to assume control of a person’s computer.

For your business with North American please review these important tips to mitigate risk:

• Never provide any caller with a password.
• Ask the caller for their call-back number. Use this information to validate their identity. Do not rely solely on the information they provide you. Research the phone number before calling them back.
• Do not respond to a call by sending your personal information or that of your client to any unfamiliar party. Use only established fax numbers, secure upload portals or encrypted email.
• REMEMBER: We do not typically ask for confidential information unless we are assisting you with a specific business case; when in doubt, use caution to protect yourself.

Please call us with any concerns or questions. Call Sales Support at 866-322-7066

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